Delivery and Pick Up

JFC Home Delivery Service is currently only available in Brisbane & Gold Coast. Please check the areas we deliver here.

Unfortunately your order is not able to be delivered as we're closed on Weekends and Public Holidays.

If your order is placed on Weekend or on a Public Holiday it will not be processed until the next business day.

Unfortunately we only accept a pick up order online. This is to ensure your order is processed carefully. Please place your order online and pick up your order once it's confirmed.

Your order will be ready for a pick up once you receive the order confirmation email. Please pick up your order within 2 weeks otherwise it will be automatically cancelled and administration fee of $15 will be charged.

For more information, please click here.

We're so SORRY! Please make a claim here, we will deliver/exchange with no delivery fee and refund for the item.

Products

All of our import products are made with the care and quality that Japan is famous for, however manufacturing of these products may take place at different parts of the world. Please contact us or via 'ask a question' on the product page if you would more information on specific items.

We cannot list all the expiry dates as we have thousands of products, however, we list it in the item description and mark down the price if the products has less than 1 month or so until the expiry date.

Please kindly note that some imported products from Japan has short expiry date and as it takes 2 to 3 months to arrive at Australia, we cannot guarantee long expiry dates on some products.

We're currently working hard on updating product information!
Meanwhile, if you have any question in regards to the product, please send us an email via 'Ask a question' on the product page.

If the item has less than 1 month or so until expiry date, we list it in the item description and mark down the price. However, if the product was not listed as expirying/expired and you were charged for full price, we will refund for the product. Please contact us with your order number and photo of the product with expiry date.

Please note that images are for illustrative purposes only, products packing can change from time to time.